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General Questions 👇

See below for a list of our most frequently asked questions!

How do BlazeRate stands work?

BlazeRate uses NFC technology, which allows customers to leave reviews by simply tapping their phone on the stand. It's quick and easy! We use the same technology as Apple Pay or Google Pay

**BlazeRate Stands are not affiliated with Google. Our stands are tools to optimize results and make it easy for your customers to leave you a review on this platform.

Do I have to program the stand myself?

Yes, you currently have to set up your BlazeRate stands yourself. We provide a super easy, step-by-step install video with your purchase that will have you up and running in 5 minutes or less! After doing this one-time set up, they'll be ready to collect reviews for you forever!

Can I use my BlazeRate stands for more than one business location?

Yes! You can program each stand to a different business location if needed!

How does the guarantee work?

BlazeRate 100% Money-Back Guarantee

At BlazeRate, we are confident in the effectiveness of our product and the value it brings to our customers. That's why we proudly offer a 100% Money-Back Guarantee to provide you with peace of mind when you choose to use our services. Here's how it works:

The Guarantee:

If you can provide proof that your average monthly reviews have not increased by at least 20% within the first 30 days of using your BlazeRate stands, we will issue a full refund of your purchase.

How to Claim the Guarantee:

To claim the Money-Back Guarantee, please follow these steps:

  1. Ensure that you have been using your BlazeRate stands consistently for a minimum of 30 days from the date of purchase.

  2. Keep track of your average monthly reviews before and after using BlazeRate. This information will be crucial for your refund claim.

  3. If, after the initial 30 days, your average monthly reviews have not increased by at least 20%, gather the necessary evidence to support your claim. This can include screenshots, analytics data, or any other relevant documentation that clearly shows the lack of improvement. Customer must pay for the shipping fee for the return

  4. Contact our customer support team at support@blaze-rate.com and provide them with your purchase details, evidence of your average monthly reviews, and a brief explanation of your situation.

  5. Our support team will review your claim promptly and determine its validity. BlazeRate also does not pay for your shipping return If your claim is approved, we will initiate the refund process, and you will receive a full refund of your purchase amount within 14 business days after returning the product.

Do you offer free shipping?

Yes! We offer FREE insured shipping on all orders!

Our average delivery times are:

7-14 days in the US

14-21 days worldwide

Do BlazeRate stands work with any smartphone?

Yes! BlazeRate stands are compatible with all types of smartphones, including iPhones and Android devices. No matter what phone your customers have, they can use BlazeRate to leave reviews with just one tap!

Are there any additional fees or subscriptions required?

BlazeRate are a one-time purchase, and there are no additional fees or subscriptions required. Once you have the stand or card, you can use it indefinitely to collect reviews without any recurring costs.

Do customers need a Google account?

To provide an evaluation of your business, customers are required to have a Google account. Rest assured, the majority of smartphone users already possess a Google account through popular platforms such as YouTube, Gmail, or Google Maps.

In fact, a staggering 93% of smartphone users have an active Google account.

By leveraging the widespread adoption of Google accounts, BlazeRate ensures that the majority of your customers will have the ability to leave reviews effortlessly.

Are BlazeRate stands secure?

Yes, BlazeRate stands are designed with security in mind. The NFC technology used is secure and ensures that customer information is protected during the review process.

Product Specifications

Dimensions:

105*70mm (4.1 Inches * 2.7 Inches)

Communication Interface:

RFID, NFC

Frequency:

13.56Mhz, 13.56Mhz

Technical Questions 🤖

See below for a list of our most common technical questions!

BlazeRate troubleshooting

BlazeRate stands come with this website pre-loaded on it.

To see your BlazeRate in action simply tap your NFC-enabled smartphone on it, the NFC chip works within 2 inches of the smartphone and is located at different spots on different phones so move your phone until you get a read.

iPhones scan from the top center of the phone while Androids scan from the center backside. Both phones work best on the lock screen while the screen is awake.

If you are not getting a read:

  1. Make sure your phone is not in airplane mode.

  2. Your NFC chip automatically turns on when you wake your phone using the side button, it will not scan when the screen is off. Your phone does not have to be unlocked to scan but the screen does have to be on. Apple iPhone's NFC chip is permanently turned on as long as the screen is active.

    For some Android phones, you may have to go into "settings" and turn on "NFC."

  3. Look at "Compatible phones" above to see if your phone is compatible. Only since 2018 have phones been able to read NFC without a designated app. All new phones going forward are expected to have this technology installed.

iPhone tips

Where to scan:

On an iPhone, the NFC reader is located in the very top center of the phone, right behind the front-facing camera. The tag will scan from the frontside or backside of the phone.

NFC is always on, starting with the iPhone XR and newer (2018)

Android tips

Where to Scan:

Most Androids scan from the center-backside of the phone.

NFC can be toggled on/off in settings so be sure your NFC is turned on. This will be in settings next to Bluetooth and Wifi.

NFC defaults to on. The phone must be unlocked to scan.

Can I change the link on my BlazeRate?

Yes, you can change the link whenever you like! Just follow the step-by-step setup tutorial video you'll receive with your BlazeRate Stand and just upload the link you would like to use!

That said, if you ever run into any issues please contact support for help!

Will BlazeRate stands work forever?

BlazeRate Stands never expire and can collect unlimited reviews forever!

Can BlazeRate be customized with my business logo?

Unfortunately we do not offer any customization at this time.

How long does it take to set up BlazeRate in my store?

BlazeRate stands only take 5 minutes to setup. Once this one-time setup is complete they will continue to collect reviews forever!

Can I use BlazeRate stands to collect reviews for multiple locations of my business?

Yes! You can individually link each card to separate locations!

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